Harpers Furniture & Beds

Telephone 01695 575 558 Email us Here

 

 visit our showroom 21-23 Moor Street, Ormskirk, L39 2AA

       

Terms & Conditions

Here at Harpers we strive to sell quality furniture at unbeatable prices and our goal is always to ensure the customer is 100% satisfied. So we have our terms and conditions for you to follow to make sure you are happy with your purchase for years to come.

 

Delivery times

Delivery times vary through different items please email for delivery times on specific items.

 

Deliveries

when delivering any items it will be a doorstep or 2 man delivery to room of choice can be arranged. If you have any special requests for delivery please email us for more information.

 

Sizes

please ensure the size of the item is right for you please take into acount the size of door ways and ceiling heights with items going up the stairs. it is the customers responsibility to ensure the item ordered will fit in your house and wont over power the space it is intended for.

Cancellation

If you need to cancel an order it must be cancelled within 3 days from date of ordering. any cancellations between 3- 7 days will incurr a charge of 25% of the items full value. If any special made items, custom orders are to be cancelled between 3 - 7 days from date of ordering there will be a 75% charge of the full value of the item.

Colours

When ordering furniture please note that colours can vary slightly in different batches and image quality is also an issue when selecting a fabric or leather, if unsure please contact us and we will happily send you a swatch out or you can visit our showrooms to see the swatch or item in person.

If you would like several pieces of a range We recommend buying all items you require at the same time so the colours are a match if ordering one piece now and ordering another at a future date we cannot guarantee colour matching. Also please note that solid woods like oak can have different grains and slight differenences in colour as it is a natural material.

Flat packs

All bedframes will be delivered flat pack and require some simply self assembly Unless stated otherwise. Divan bed bases will require castors to be pushed in and divan bases over 3 foot (single) will come in two halves and require very minimal assembly (pushed and clipped together). Almost all of our wardrobes and chest of drawers will come assembled and may only require the handles to be put on, unless stated otherwise on the item. Dining tables will require the legs to be put on and dining chairs will come fully assembled unless stated otherwise on the item. If you are within 10 miles of our showrooms and would like an item you are going to purchase to be assembled please email us for a very reasonable quote.


Returns

If any item needs to be returned you will need to contact us within 3 days after delivery. Please check the items on delivery incase of any damages made during transport. Items will be checked before being dispatched to reduce any need for returns.

If you have bought a large item such as a bed or mattress you will need to keep the item(s) in pristine condition, Covered in their original packaging. When the item is delivered you will need to check that there is no damage. 

We recommend that you carefully remove packaging avoiding the use of knives or blades check item fully to ensure it is in perfect condition before signing. Sadly once you have signed to say item is in perfect condition we cannot return it due to any damage. 

You can only return an item within 14 days from the date of your delivery.

Please note that a mattress cannot be returned if has been slept on because of health and hygeine reasons. If there is a manufacturing fault 

we can then arrange an exchange.

Please note any returns will incurr a courier/handling charge  - Special made items will incurr a 75% charge of items full value plus courier charge 

 

Why not also visit Our other showroom, Huyton, Liverpool L36 9UR or Call 0151 489 2901