Terms

Here at Harpers we strive to sell quality furniture at unbeatable prices and our goal is always to ensure the customer is 100% satisfied. So we have our terms and conditions for you to follow to make sure you are happy with your purchase for years to come.

Delivery times

Delivery times vary through different items please email for delivery times on specific items.

Deliveries

when delivering any items it will be a standard doorstep delivery. Alternatively a 2 man delivery to room of choice can be arranged. If you have any special requests for delivery please email us for more information.

Sizes

please ensure the size of the item is right for you please take into account the size of door ways and ceiling heights with items going up the stairs. It is the customer’s responsibility to ensure the item ordered will fit in your house and won’t overpower the space it is intended for.

Cancellation

If you need to cancel an order it must be cancelled within 3 days from date of ordering. any cancellations between 3- 7 days will incur a charge of 25% of the items full value. If any specially made items and custom orders are to be cancelled between 3 – 7 days from date of ordering there will be a 50% charge of the full value of the item. We cannot guarantee a full refund if any items get cancelled post delivery if its not down to manufacturing faults

Colours

When ordering furniture please note that colours can vary slightly in different batches and image quality is also an issue when selecting a fabric or leather, if unsure please contact us and we will happily send you a swatch out or you can visit our showrooms to see the swatch or item in person.

If you would like several pieces of a range We recommend buying all items you require at the same time to ensure that the colours are the closest match they could possibly be. If ordering one piece now and ordering another at a future date we cannot guarantee colour matching. Also please note that solid woods like oak can have different grains and slight differences in colour as it is a natural material.

Flat packs

All bed frames will be delivered flat pack and require some simple self-assembly unless stated otherwise. Divan bed bases will require castors to be pushed in and divan bases over 3 foot (single) will come in two halves and require very minimal assembly (pushed and clipped together). Almost all of our wardrobes and chest of drawers will come assembled and may only require the handles to be put on unless stated otherwise on the item. Dining tables will require the legs to be put on and dining chairs will come fully assembled unless stated otherwise on the item. If you are within 10 miles of our showrooms and would like an item you are going to purchase to be assembled please email us for a very reasonable quote.


Returns

If any item needs to be returned you will need to contact us within 3 days after delivery. Please check the items on delivery incase of any damages occured during transport. Items will be checked before being dispatched to reduce any need for returns.

If you have bought a large item such as a bed or mattress you will need to keep the item(s) in pristine condition, Covered in their original packaging. When the item is delivered you will need to check that there is no damage. 

We recommend that you carefully remove packaging avoiding the use of knives or blades check item fully to ensure it is in perfect condition before signing. Sadly once you have signed to say the item is in perfect condition we cannot return it due to any damage. 

You can only return an item within 14 days from the date of your delivery. Unless it is a custom made or bespoke item, in this case would not be able to be returned and will incur a handling cancellation charge.

Please note that a mattress cannot be returned if has been opened and slept on because of health and hygiene reasons. If there is a manufacturing fault then we can arrange a repair or replacement

Please note any returns will incur a courier/handling charge  – Special made items will incur a 75% charge of items full value plus courier charge